Privacy Policy

1. What data we collect

We may collect the following types of information when you use our website or services:

• Personal information: Names, email addresses, phone numbers, and business information you provide when contacting us, signing up for services, or filling out forms.
• Business information: Company name, industry, project details, and other information relevant to the services we provide.
• Website usage data: IP addresses, browser type, operating system, referring URLs, pages visited, time spent on pages, and other standard web analytics data.
• Cookies & tracking technologies: We use cookies and similar technologies to enhance your experience and gather usage information. See Section 4 for details.

2. How we use your data

We use the information we collect for the following purposes:

• Service delivery: To provide, maintain, and improve our AI automation, web development, and consulting services.
• Communication: To respond to inquiries, send project updates, and provide customer support.
• Product improvement: To analyze usage patterns and improve our products, services, and website experience.
• Billing & payments: To process transactions, send invoices, and manage your account.
• Analytics: To understand how our website and services are used so we can make data-driven improvements.
• Legal compliance: To comply with applicable laws, regulations, and legal processes.

3. Third-party services

We work with trusted third-party providers to deliver our services. These providers may have access to your information only as needed to perform their functions:

• Stripe: Payment processing. Stripe handles all payment data securely under their own privacy policy.
• Zoho: Email communication and CRM services for managing client relationships.
• Retell AI: AI-powered phone receptionist service for handling inbound calls.
• Vercel: Website hosting and deployment infrastructure.
• Google Analytics: Website traffic analysis and usage reporting.

We encourage you to review the privacy policies of these third-party services. We do not control and are not responsible for their privacy practices.

4. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device that help us understand how you interact with our site.

Types of cookies we use:

• Essential cookies: Required for basic website functionality such as navigation and secure areas.
• Analytics cookies: Used by Google Analytics to collect anonymous usage data, including pages visited, session duration, and traffic sources.
• Preference cookies: Remember your settings and preferences for a better experience on return visits.

How to disable cookies: You can control and delete cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of our website.

5. Data retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. If you request deletion of your data, we will remove your personal information from our systems within 90 days of the request, unless we are legally required to retain it.

Anonymized and aggregated data that cannot identify you may be retained indefinitely for analytics and improvement purposes.

6. Your rights

You have the following rights regarding your personal data:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct any inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to legal obligations.
• Opt-out of marketing: You may opt out of receiving marketing communications at any time by clicking the unsubscribe link in any email or contacting us directly.

To exercise any of these rights, please contact us at contact@mbsolutions.ai.

7. CAN-SPAM compliance

We comply with the CAN-SPAM Act. All marketing emails we send will:

• Clearly identify MB Solutions AI as the sender.
• Include a valid physical mailing address.
• Contain a clear and conspicuous unsubscribe mechanism.
• Use accurate and non-deceptive subject lines.

If you opt out of marketing communications, we will honor your request within 10 business days. Please note that transactional emails related to your account or active services are not considered marketing and may still be sent.

8. California privacy rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights:

• Right to know: You have the right to request information about the categories and specific pieces of personal information we have collected about you.
• Right to delete: You have the right to request deletion of your personal information, with certain exceptions.
• Right to opt-out of sale: You have the right to opt out of the sale of your personal information.

We do not sell your personal information. We have never sold personal data and have no plans to do so. To submit a CCPA request, contact us at contact@mbsolutions.ai.

9. Children's privacy

Our services are not directed at individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly. If you believe a child under 13 has provided us with personal data, please contact us at contact@mbsolutions.ai.

10. Security

We take the security of your data seriously and implement industry-standard measures to protect it, including:

• SSL/TLS encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS protocols.
• Encrypted storage: Sensitive data is stored using encryption at rest.
• Access controls: We limit access to personal information to authorized personnel who need it to perform their duties.
• Regular monitoring: We regularly monitor our systems for vulnerabilities and potential breaches.

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest practical standards.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make material changes, we will notify you via email at the address associated with your account. We encourage you to review this page periodically for the latest information on our privacy practices.

12. Contact us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: contact@mbsolutions.ai
• Phone: (217) 282-0975
• Location: Champaign-Urbana, IL
• Website: mbsolutions.ai